Systems Analyst Graduate

About

Description

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

Responsibilities

• You will report to the Mgr.: Systems Administration
• Provide L1/L2 application and platform support across SWM toolsets including BMC Helix, Azure DevOps, and Atlassian Confluence
• Support incident, change, and work order lifecycle activities including validation, triage, and basic configuration tasks
• Perform routine system checks such as health checks, login/access validation, and patch/upgrade validation on enterprise Windows-based applications
• Follow structured troubleshooting approaches using logs, runbooks, and documentation to reproduce and resolve issues
• Assist with documentation, SOP updates, and knowledge article creation to improve team reusability and knowledge sharing
• Support basic SQL-related validation, queries, and database checks where required
• Participate in Agile/Scrum ceremonies & ticket-driven work management processes

Qualifications

• South African Citizen
• COMPLETED three-year degree/diploma in Computer Science, Information Technology, or related field
• Service management basics: Understanding of incident / change / work order lifecycle and how ticketing tools are used in IT support (ITIL awareness).
• Tool aptitude: Ability and willingness to learn the SWM toolset – BMC Helix modules, Azure DevOps, Confluence – for L1/L2 support, validation, and basic configuration.
• Basic SQL and database concepts knowledge

Application instructions:

• Apply Now.